FAQ - How Do I Cancel My Premium Subscription?
Although it pains us to hear you would like to cancel your Premium subscription, we totally understand that these awesome features are not for everyone. We hope that you still find value in the free version of the app for keeping score, recording stats, connecting with other golfers and participating in DreamGames!
The best way to cancel a subscription is to do so directly through your device. This will ensure that you have canceled the subscription and will prevent any possible mix-ups with the auto-renewal.
There are a couple ways to do so. We recommend doing both to ensure that this is completed properly.
In App Method
- Open the app and tap Me on the bottom menu bar.
- Tap the Cog Wheel Icon in the top right corner.
- Under General, tap Premium Membership.
- Tap Manage subscription.
- This should take you to the Apple or Google Play Store section that allows you to manage any paid subscriptions you have on your device.
- From your phones Home screen, tap and launch the Google Play Store app.
- Tap the three horizontal/ hamburger icon near the upper right corner to access the Menu.
- Tap Subscriptions.
- Tap on the app of the subscription you'd like to cancel.
Alternatively, tap Menu>My Apps>App of the subscription you'd like to cancel>Tap the app's details page.
- From your iPhone home screen, tap the Settings icon.
- Scroll down and tap iTunes & App Store.
- Tap 'Apple ID:youremail’.
- Tap View ID and you should be taken to your Account Settings.
You may need to sign into your Apple ID account.
- Tap Subscriptions near the bottom of the screen.
- Tap the 18Birdies logo to access your subscription management.
When I Try to Cancel Through the App, I Get a Messsage Saying "To manage or make changes...please contact email@example.com"
If you are receiving this message, you have started your Premium account with a Promo Code. In these cases, promo codes are not set to auto-renew, so when the term of the promo code expires, your account will revert back to a standard account and you will not be charged.
If you have entered a promo code and have been charged for a membership, please contact us at firstname.lastname@example.org
Have questions or feedback? We’d love to hear from you! Visit the Me Tab in your app and scroll to Support & Feedback.